Refund Policy

Thank you for shopping with D Peacock Creations. We are committed to providing you with high-quality products featuring authentic African prints. In the event that you are not satisfied with your purchase, we have outlined our refund policy below.

  1. Return Eligibility:
  • We accept returns within [2] days from the date of purchase.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
  1. Non-Refundable Items:
  • Customized or personalized items are non-refundable.
  • Gift cards are non-refundable.
  1. Return Process:
  • To initiate a return, please contact our customer service team at [salespeacockcreations@gmail.com] with your order number and reason for the return.
  • Once your return is approved, you will receive a return authorization and instructions on how to send back the item.
  1. Return Shipping:
  • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
  • We recommend using a trackable shipping service to ensure your return is received.
  1. Refund Processing:
  • Refunds will be processed within 14 business days of receiving the returned item.
  • The refund will be issued to the original payment method.
  1. Restocking Fee:
  • A restocking fee of 10% may be applied to returns, especially for items that require special handling or customization.
  1. Store Credit Option:
  • Customers may opt to receive a store credit instead of a refund. This store credit will be issued for the full purchase amount and can be used for future purchases.
  1. Limited Warranty:
  • Our products are covered by a limited warranty against manufacturing defects. Please contact us within 2 days of receiving a defective item to arrange for a replacement or refund.
  1. Promotional Items:
  • Items purchased during a promotional period are not eligible for refund.
  1. Policy Changes:
    DPC reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase with D Peacock Creations, you acknowledge and agree to abide by this refund policy.

If you have any questions or concerns, please contact our customer service team at salespeacockcreations@gmail.com